Have a Question?
01. Are you open on public holidays?
Unfortunately we are not open on public holidays. In an emergency please call 9428 2220.
02. Do I need to make an appointment?
We do recommend you make an appointment to ensure your wait time is minimal. To organise an appointment, please give us a call on 9428 2220.
We will always see emergency cases as soon as possible, but please try to call ahead so we can make preparations for your arrival.
03. Can I email the clinic to make a booking?
Unfortunately we are not able to schedule appointments via email, so please call 9428 2220 to make a booking.
04. How can I make payment?
Richmond Vet Clinic accepts Visa and Mastercard, EFTPOS and cash. Payment in full is due after each visit – we do not run accounts.
05. Do you make house calls?
Yes, we do local house calls by prior arrangement for an additional fee. Please call to make a booking.
06. Do you do microchipping?
Yes, we can microchip your pet during a routine consultation.
07. Do you do cat grooming?
Yes, please call 9428 2220 for details.
08. Can I purchase heartworm and flea treatments over the counter?
Yes, we carry a wide range of products. Simply drop in or call us on 9428 2220 to check our stock.
09. What do I need to do to bring my pet in to the clinic?
As our car park and waiting room are open to the public we do have certain requirements. Dogs must be on a short lead at all times, and cats must be in a secure carry basket with a solid plastic base. If your pet is severely injured or unable to walk, you can make a stretcher by rolling her/him onto a large towel large towel or blanket, and lifting it by the corners.
10. Do you look at birds and fish and other unusual pets?
We are usually able to provide straightforward care for these special pets.
11. What times are you open?
We are open from 8am to 7pm Monday to Friday and 8am to 3pm on Saturdays.
12. At what age should I desex my puppy/kitten?
The appropriate age to desex your puppy on kitten varies depending on sex and breed. It’s best to ask a vet during a routine check up to get a good recommendation for your pet.